Delivering excellent customer service is one of the most valuable practices that individuals and organizations can adopt for success. Our customer service training program will help you gain critical skills that make a positive impression on current and future customers.
Whether you own your own business or are on a team at a large organization, knowing how to communicate effectively and solve problems builds not only customer loyalty but also personal satisfaction and engagement.
Customer Service Training at a Glance
2 months to complete1
$474-$968 tuition2
- Cedar Valley
- Richland3
What Can I Study?
I Want to Go to Work
Can I Get a Job?
Dallas College offers a variety of certificates and degrees to help you gain the skills you need to start working right away.
- These credentials are often considered Career and Technical Education (CTE).
- These credentials are established with the assistance and cooperation of representatives from local business, to meet local and regional employment needs.
- Higher level certificates and degrees will typically lead to a higher salary in the workforce.
- Workforce (CE) Certificates can often be completed faster than traditional credit certificates but typically do not offer college credit.
- Level 1, Level 2, Enhanced Skills certificates and others, offer college credit and are often stackable to help you build skills as you work towards an Associate Degree.
- Workforce credentials may give you college credit at Dallas College, but they may not transfer to other colleges or universities.
If you're unsure if this is the right path for you, you can talk to a Pathway Specialist for advice.
Pathway Specialist
- 972-669-6400
- PathwaySpecialist@DallasCollege.edu
What Can I Earn? Will There Be Plenty of Jobs?
Learn the art of keeping customers informed and solving their problems, and you will be in demand in just about any industry. Check out a few of the incredible career opportunities you’ll be ready for. Your future starts here!
Customer Service Representatives
$20/hr
Median Salary
14808
Job Openings
+4%
Projected Outlook
Top Skills:
- Active Listening
- Service Orientation
- Speaking
- Reading Comprehension
- Critical Thinking
- Complex Problem Solving
- Time Management
- Writing
- Monitoring
- Social Perceptiveness
Order Clerks
$20/hr
Median Salary
254
Job Openings
-2%
Projected Outlook
Top Skills:
- Active Listening
- Speaking
- Reading Comprehension
- Service Orientation
- Critical Thinking
- Writing
- Monitoring
- Judgment and Decision Making
- Persuasion
- Coordination
Receptionists and Information Clerks
$17/hr
Median Salary
3674
Job Openings
+10%
Projected Outlook
Top Skills:
- Speaking
- Active Listening
- Service Orientation
- Reading Comprehension
- Critical Thinking
- Social Perceptiveness
- Writing
- Coordination
- Monitoring
- Time Management
Supervisors of Office and Administrative Support Workers
$33/hr
Median Salary
5834
Job Openings
+5%
Projected Outlook
Top Skills:
- Speaking
- Monitoring
- Active Listening
- Social Perceptiveness
- Reading Comprehension
- Coordination
- Critical Thinking
- Time Management
- Management of Personnel Resources
- Active Learning
All jobs data gathered for Dallas/Fort Worth. Source: Dallas College Labor Market Intelligence and Lightcast4.
Find Out More About Customer Service Training
Sign up to receive additional information about Customer Service Training or call 972-669-6400.
School of Business, Hospitality and Global Trade
- 972-860-8912
- PathwaySuccess@DallasCollege.edu
Dallas College
- 972-669-6400
- Text College to 214-978-6457
- StudentHelp@DallasCollege.edu
1Length of time is based on catalog degree plans. Prerequisites may be required, which are not included in this estimate. For most programs, full-time student status is assumed, a minimum of 12 credit hours per semester.
2Cost is based on tuition rates for program hours for Dallas County residents. The price of most required learning materials (books, software, supplies, etc.) is included with the price of tuition. Visit our Paying for College site to learn more about cost, financial aid, scholarships and more.
3Each location offers a unique combination of certificate and degree options. Not all degree and certificate offerings are available for admission/start at all campuses every semester.
4A portion of Lightcast’s data comes from O*NET Online by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Lightcast has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.