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Insurance Customer Service Representative Certificate
Program Available at:
- Brookhaven
- Cedar Valley
- Eastfield
- El Centro
- Mountain View
- North Lake
- Richland
Catalog Year 2022-2023 You may use this pathway if you entered Dallas College on or before this date.
Degree Type Level 1 Certificate
GPA Requirement Student must earn a GPA of 2.0 or higher
TSI May be Exempt
For more information, visit the Dallas College Customer Service Representative webpage and your success coach at your campus.
This is an example course sequence for students interested in pursuing the Insurance Customer Service Representative Level I Certificate. It does not represent a contract, nor does it guarantee course availability. Following this pathway will help you earn an Insurance Customer Service Representative Certificate. Students must earn at least 25% of the credit hours required for graduation through instruction by Dallas College. See catalog for official certificate requirements.
This certificate program will prepare students for entry-level employment in insurance customer service. Emphasis will be on the foundations of sales and maintaining customer relationships as well as managing the technical requirements of selling and navigating insurance policies.
In addition, this credential, developed in partnership with State Farm (as a Corporate Fellow Partner), will be provided as an alternative education opportunity for current State Farm employees to receive credit for knowledge they have gained on the job. This knowledge includes industry credentials such as their Property and Casualty license or AINS certification and alternative examinations and assessment. Courses that complete the Insurance Customer Service Representative Certificate are noted below.
Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards but must meet course prerequisites.
SEMESTER-BY-SEMESTER MAP FOR FULL-TIME STUDENTS
All plans can be modified to fit the needs of part-time students. This is not an official degree plan. See catalog for official certificate requirements.
CERTIFICATE MINIMUM: 18 SEMESTER CREDIT HOURS
SEMESTER 1
INSR 1109 – Principles of Insurance
INSR 1217 – Insurance Customer Service Representative
MRKG 1301 – Customer Relationship Management
MRKG 1311 – Principles of Marketing
MRKG 2333 – Principles of Selling
INSR 2340 – Multiline Insurance Sales and Marketing
MRKG 1381 – Cooperative Education-Marketing/Marketing Management, General This is the capstone course for this award.
SEMESTER 1 ACTION ITEMS
- Meet with your success coach to confirm academic and career goals before the end of the semester.
- Meet with a faculty advisor or success coach regarding placement for the Cooperative Education course.
- Meet with your success coach to request an official program of study audit and confirm or update your academic and career path and program of study.
- Apply for the Insurance Customer Service Representative Certificate.
Total Hours: 18
DALLAS COLLEGE PATHWAY TOTAL: 18 SEMESTER CREDIT HOURS