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Help Desk/User Support Technician Certificate
Program Available at:
- Brookhaven
- Cedar Valley
- Eastfield
- El Centro
- Mountain View
- North Lake
- Richland
Catalog Year 2022-2023 You may use this pathway if you entered Dallas College on or before this date.
Degree Type Level 1 Certificate
GPA Requirement Student must earn a GPA of 2.0 or higher
TSI May be Exempt
For more information, visit the Dallas College Computer Information Technology webpage and your success coach at your campus.
This is an example course sequence for students interested in pursuing the Help Desk/User Support Technician Certificate. It does not represent a contract, nor does it guarantee course availability. Following this pathway will help you earn a Help Desk/User Support Technician Certificate. Courses from this certificate may apply to the related A.A.S. degree. Students must earn at least 25% of the credit hours required for graduation through instruction by Dallas College. See catalog for official certificate requirements.
This certificate is designed to provide entry-level tech support skills needed to assist customers, clients, or members of a firm or organization. Graduates field telephone calls and email messages from customers seeking guidance on technical problems. They diagnose the problem patiently and walk the customer through the problem-solving steps. Strong problem-solving, analytical, and communication skills are needed. Course(s) may be substituted for POFI 1301 for those who demonstrate current computer literacy.
Courses that complete the Help Desk/User Support Technician Certificate and Google IT Professional Skills Achievement Award (G) are noted below.
Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites, as long as the student completes the TSI waiver form prior to enrollment.
SEMESTER-BY-SEMESTER MAP FOR FULL-TIME STUDENTS
All plans can be modified to fit the needs of part-time students. This is not an official degree plan. See catalog for official certificate requirements.
CERTIFICATE MINIMUM: 18 SEMESTER CREDIT HOURS
SEMESTER 1
POFI 1301 – Computer Applications I (Course also applies to G)
POFI 1349 – Spreadsheets
ITSC 1370 – Google IT Support Professional (Course also applies to G)
SEMESTER 1 ACTION ITEMS
- Meet with your success coach to confirm academic and career goals before the end of the semester.
- Meet with your success coach to research your career options and opportunities for job shadowing.
- Meet with your success coach to apply for the Google IT Professional Skills Achievement Award.
Total Hours: 9
SEMESTER 2
ITNW 1308 – Implementing and Supporting Client Operating Systems
ITSC 2335 – Application Software Problem Solving
ITSC 2339 – Personal Computer Help Desk Support
SEMESTER 2 ACTION ITEMS
- Meet with your success coach for assistance in preparing for job search.
- Meet with your success coach to apply for the Help Desk/User Support Technician Certificate.
Total Hours: 9
DALLAS COLLEGE PATHWAY TOTAL: 18 SEMESTER CREDIT HOURS