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Call Center Specialist Skills Achievement Award
Program Available at:
- Brookhaven
Catalog Year 2021-2022 You may use this pathway if you entered Dallas College on or before this date.
Degree Type Skills Achievement Award
GPA Requirement Student must earn a GPA of 2.0 or higher
TSI May be Exempt
This program deactivated September 1, 2023; automatic closure September 1, 2026.
For more information, visit the Dallas College Marketing webpage and your academic advisor at the Brookhaven Campus.
This is an example course sequence for students interested in pursuing Marketing. It does not represent a contract, nor does it guarantee course availability. Following this pathway will help you earn the Call Center Specialist Skills Achievement Award. Students must earn at least 25% of the credit hours required for graduation through instruction by Dallas College. See the catalog for official certificate requirements.
This sequence of courses will prepare students for entry-level employment in a call center environment by developing core proficiency in communications, computer literacy and customer service.
Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
SEMESTER-BY-SEMESTER MAP FOR FULL-TIME STUDENTS
All plans can be modified to fit the needs of part-time students. This is not an official degree plan. See catalog for official certificate requirements.
CERTIFICATE MINIMUM: 12 SEMESTER CREDIT HOURS
SEMESTER 1
POFI 1301 – Computer Applications I
SPCH 1311 – Introduction to Speech Communication This is a Core course.
MRKG 1301 – Customer Relationship Management
SEMESTER 1 ACTION ITEMS
- Meet with your advisor to confirm academic and career goals before the end of the semester.
- Meet with a faculty or career advisor regarding placement for the Cooperative course.
Total Hours: 9
SEMESTER 2
MRKG 1381 – Cooperative Education – Marketing/Marketing Management, General
SEMESTER 2 ACTION ITEMS
- After successfully completing the coursework above and, apply for graduation for the Call Center Specialist Skills Achievement Award.
Total Hours: 3
PATHWAY TOTAL: 12 SEMESTER CREDIT HOURS