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Customer Service Representative Certificate
Program Available at:
- Brookhaven
- Cedar Valley
Catalog Year 2020-2021 You may use this pathway if you entered Dallas College on or before this date.
Degree Type Level 1 Certificate
GPA Requirement Student must earn a GPA of 2.0 or higher
TSI May be Exempt
For more information, visit the Dallas College Marketing Careers webpage and your academic advisor at your campus.
This is an example course sequence for students interested in pursuing the Customer Service Representative Certificate. It does not represent a contract, nor does it guarantee course availability. Following this pathway will help you earn a Customer Service Representative Certificate. Students must earn at least 25% of the credit hours required for graduation through instruction by Dallas College. Courses from this certificate may apply to the related A.A.S. degree. See catalog for official certificate requirements.
This certificate program is designed to prepare you for marketing career opportunities in all areas of customer service. Courses that complete the Customer Service Representative Certificate are noted below.
Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards but must meet course prerequisites.
SEMESTER-BY-SEMESTER MAP FOR FULL-TIME STUDENTS
All plans can be modified to fit the needs of part-time students. This is not an official degree plan. See catalog for official certificate requirements.
CERTIFICATE MINIMUM: 18 SEMESTER CREDIT HOURS
SEMESTER 1
MRKG 1311 – Principles of Marketing
MRKG 1301 – Customer Relationship Management
BUSI 1301 – Business Principles
SEMESTER 1 ACTION ITEMS
- Meet with your advisor to confirm academic and career goals before the end of the semester.
- Meet with a faculty or career advisor regarding placement for the Cooperative Education course.
Total Hours: 9
SEMESTER 2
BMGT 2303 – Problem Solving and Decision Making
POFT 2312 – Business Correspondence and Communication
MRKG 1381 – Cooperative Education-Marketing/Marketing Management, General
SEMESTER 2 ACTION ITEMS
- Meet with your advisor to request an official program of study audit and confirm or update your academic and career path and program of study.
- Apply for Customer Service Representative Certificate.
Total Hours: 9
PATHWAY TOTAL: 18 SEMESTER CREDIT HOURS